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Favor Brands

Refund & Returns Policy

Last updated: 8 October 2026

For hygiene reasons we cannot take back opened packs, but we will always put things right if something is wrong with your order. This policy covers orders placed directly with us. For shop purchases, please follow that shop's return policy.

1. When you can return

  • Unopened, sealed packs within 7 days of delivery.
  • Damaged, faulty or wrong items: tell us within 48 hours of delivery, with a photo.

2. What we cannot accept

Opened or used packs, unless the product is faulty.

3. How to ask

WhatsApp or call +254 710584867, or email favorbrandsltd@gmail.com, with your order details and a photo of the item.

4. Refunds

Once approved, we refund to your M-Pesa number within 7 working days, or send a replacement if you prefer. For faulty or wrong items we also cover delivery costs.

Questions about this policy? Email favorbrandsltd@gmail.com or call +254 710584867.