Privacy Policy

Favor Forever Ltd, Nairobi, Kenya, is the data controller for personal data collected through this website. Contact: favorbrandsltd@gmail.com, +254 710584867.

• Contact form: your name, email or phone number, and your message.
• Newsletter: your email address.
• WhatsApp or phone orders: your name, phone number, delivery location and order.
• Technical data: basic device and browser information needed to show the site.
• Cookies: only strictly necessary ones, unless you allow others. See our Cookies Policy.

We do not ask for health information. Please do not send it in messages.

• To answer your questions and process orders (performing a contract).
• To send newsletters you signed up for (your consent, which you can withdraw).
• To keep the site secure and working (legitimate interest).
• To meet legal and tax duties (legal obligation).

We share data only with service providers who help us run the business, such as our website hosting provider, email provider, WhatsApp (Meta) for order chats, M-Pesa (Safaricom) for payments and delivery partners. Each may only use your data to provide their service to us. We never sell your data.

Some providers store data outside Kenya. Where this happens we rely on appropriate safeguards as required by the Data Protection Act.

Messages: up to 24 months. Order records: as long as tax law requires (usually 5 years). Newsletter: until you unsubscribe.

You may ask to access, correct or delete your data, object to or restrict its use, withdraw consent and request a copy in a portable format. Email favorbrandsltd@gmail.com and we will reply within 30 days. You may also complain to the Office of the Data Protection Commissioner (odpc.go.ke).

We use reasonable technical and organisational measures to protect your data.

We may update this policy. The date at the top shows the latest version.